Files marked as ‘duplicate’ whose content is duplicate to another file regardless of owner do not process and will remain in the Status of Processing with a red alert attached. If you would still like to process the duplicate file, select Done Processing and then Reprocess from the file’s menu icon.
The file will be moved to a status of Will Not Convert. Return to the menu and select Reprocess.
A warning message will display confirming that the file is a duplicate and that selecting Reprocess will force the duplicate file to process. To continue, select the OK button. The file will now reprocess and move onto the next Status in the process.