L10 Meeting

For Checkmk use the rules to auto-add the services

Did not talk about variables? No

Two types of support

SLA support: with SLA

Base support: No SLA but could help us answer questions

No Scorecard: Because all the anchor tickets cannot be deduplicated

We may get external leads: 4 possibles

May hire head of product, head of engineering, and two offshore and one onshore

• Maybe Alex would manage engineering

When to Do a PoC

PoC versus MNDA (Mutual non-disclosure agreement)

• Sale will decide on the ROI
• Charles will own the PoC decision criteria

What percentage of PoCs lead to a sale?

• We do not know yet
• We only sold one account without a PoC

My Notes

Mike De Brava was pinged by a VC associate